ISSN-L: 0798-1015   •   eISSN: 2739-0071 (En línea)

Vol. 46 (Nº 03) Año 2025. Art. 39

Recibido/Received: 06/05/2025 • Aprobado/Approuved: 23/05/2025 • Publicado/Published: 30/05/2025
DOI: 10.48082/espacios-a25v46n03p39

Conservación del conocimiento como dimensión líder en la gestión empresarial y sus sinergias con los ODS. Un estudio de caso

Knowledge preservation as a key dimension in business management and its synergies with the SDGs. A case study

CASTRO, Inelia 1
BERNAL, Deyanira 2

Resumen
La investigación analizó la gestión del conocimiento en el sector comercial desde la perspectiva directiva mediante un estudio de caso cualitativo. Se evidenció un desarrollo “Muy Alto” en todas las dimensiones evaluadas y destacó el desempeño del Gerente Comercial 7 (97,8%). Se concluye que la gestión del conocimiento, liderada por directivos competentes, mejora el desempeño organizacional y apoya la sostenibilidad global. Se propone implementar un programa de mentoring interno bajo el liderazgo del gerente con mejores resultados.
Palabras claves: dimensiones del proceso gestión del conocimiento; mentoring interno; estrategias organizacionales
      
Abstract
The study analyzed knowledge management in the commercial sector from a managerial perspective through a qualitative case study. A “Very High” level was observed across all dimensions, with Commercial Manager 7 standing out at 97.8%. The findings conclude that knowledge management led by competent managers enhances organizational performance and contributes to global sustainability goals. As a result, the implementation of an internal mentoring program is proposed, led by the top-performing manager to strengthen knowledge transfer and leadership within the organization.
Key words: dimensions of the knowledge management process; internal mentoring; organizational strategies

ARTÍCULO COMPLETO/FULL ARTICLE

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1. Maestra en Administración Estratégica con énfasis en Gestión y Reingeniería Financiera; estudiante de sexto semestre del Doctorado en Administración Estratégica de la Universidad Autónoma de Sinaloa; Mexicana; correo electrónico ineliacastro@uas.edu.mx; ORCID: 0009-0002-6578-5980

2. Doctor en Ciencias Sociales; Profesor e investigador de la Facultad de Contaduría y Administración de la Universidad Autónoma de Sinaloa; Mexicana; correo electrónico deyanirabernaldominguez@gmail.com;ORCID: 0000-0001-8990-1988